Privacy Policy

Appointments

Clients are encouraged to arrive at least 5 minutes prior to their scheduled appointment. Please notify us if you are running late. Failure to arrive on time without notice may result in your appointment being cancelled.

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Deposits:
A deposit is required to secure your booking. All deposits are non-refundable and cannot be transferred to another person, service or booking. Deposits are applied towards the remaining balance of the booking.

Bridal Bookings:

Bridal bookings are subject to our Bridal Booking Terms & Conditions, provided within our booking system for review and acceptance prior to payment. By proceeding with payment, clients acknowledge and agree to these terms.

Please ensure you carefully review these terms before confirming your booking.

Cancellations & Rescheduling

In-Studio Appointments:
A minimum of 7 days’ notice is required for cancellations or rescheduling. Rescheduling is subject to availability; if we are unavailable on the requested new date, the deposit will be forfeited. Cancellations within 7 days, no-shows, or arrivals more than 15 minutes late will result in the deposit being forfeited and the remaining balance charged.

Mobile Appointments:
A minimum of 2 weeks’ notice is required for cancellations or rescheduling. Rescheduling is subject to availability; if we are unavailable on the requested new date, the deposit will be forfeited. Cancellations within 2 weeks will result in the full balance being payable.

Refunds & Credit Notes

Refunds are not available where a client cancels the appointment. Credit notes will only be issued if the appointment cannot proceed due to circumstances outside the control of both parties (e.g., government restrictions). Change of mind, illness, travel issues, or double bookings are not eligible for refunds or credit notes.

Credit notes are valid only for the original service booked and cannot be used to pay outstanding balances. Full refunds will only apply where Maria Efthy Makeup and team are unable to provide the booked service.

Methods of Payment

We accept cash and all major credit/debit cards (Visa, Mastercard, American Express, EFTPOS).

• We do not accept personal cheques.

• No cash out is available on card payments.

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Public Holidays

A 10% surcharge automatically applies to all services performed on public holidays.

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Preparation for Makeup

Clients must arrive with a clean, makeup-free face. Please follow a regular skincare routine in the lead-up to your booking. For weddings, additional skincare preparation is recommended.

Please avoid lash lifts.

GST & Invoicing Policy

Maria Efthy Makeup is a GST-registered business. All prices quoted for bridal and mobile bookings are exclusive of GST unless otherwise stated. GST will be itemised and added to the final invoice, and the total balance payable will reflect the quoted service fee plus GST.

Payment may be made via invoice, with the total inclusive of GST, or in cash on the day of service. All payments are to be made in full prior to, or on the day of, the booking unless otherwise agreed in writing.

Privacy Policy

We are committed to protecting your privacy and handling your personal information responsibly. Any details you provide, such as your name, email address, phone number, or booking information, are collected only for the purpose of providing our services.

We comply with the Privacy Act 1988 (Cth) and all applicable data protection laws. Your personal information will never be sold or disclosed to third parties without your consent, except where required by law or to trusted contractors assisting with our services. We do not store credit card details on our servers.

If you have any concerns about how your information is managed, please contact us at info@mariaefthymakeup.com.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may collect information such as your browser type, IP address, and the pages you visit.

You can disable cookies in your browser settings, though this may limit some website features. Information collected through cookies is used only to improve our website and services, and is kept secure at all times.